24/7 Emergency
Restoration Services
in Dallas–Fort Worth

Our line is answered 24 hours a day and crews are dispatched from inside the Metroplex, so response is measured in the time it takes to drive to you rather than the time it takes to reach a call center. When you call, we will give you a realistic arrival window for your specific address and traffic conditions — and we will tell you exactly what to do in the meantime.

Yes. We document every job the way carriers and adjusters expect: dated photographs, moisture maps, daily drying logs, equipment counts and line-item scopes. We can speak with your adjuster directly, meet them on site, and in many cases bill the carrier so you are only responsible for your deductible. We are not a public adjuster and we do not negotiate your claim for you, but we make sure the physical evidence of the loss is captured properly.

It depends on how much water there was, what it touched, how long it sat and whether it was clean, gray or black water. A small contained laundry-room leak is a very different job from a second-floor supply line that ran overnight through three rooms and a ceiling. Estimates are free, and we walk you through the scope before any work begins. If the loss is covered, your out-of-pocket cost is usually your deductible.

Yes, and quickly. The EPA notes that mold can begin growing on damp materials within 24 to 48 hours. That is why speed matters more than almost anything else in water damage work: fast, complete drying is the most effective mold prevention there is. If materials stayed wet longer than that, we treat mold as a likely condition rather than a possibility and inspect accordingly.

Safety first. If water is near outlets, panels or fixtures, shut off electricity to the affected area only if you can do so safely — otherwise wait for us. Shut off the water supply at the source or the main. Do not walk through standing water in a room with live power, and do not enter a fire-damaged structure until it has been cleared. If it is safe, move small valuables and electronics to a dry area, lift curtains and skirting off wet floors, and start photographing everything for your claim.

Yes. Assessment and estimates are free, with no obligation. For an active emergency we will stabilize the situation first — stopping intrusion and extracting water — and walk the full scope with you once the property is out of danger.

Yes. Emergency restoration is not a business-hours trade. Supply lines fail at night, water heaters go on weekends and storms do not check the calendar. The number on this page reaches us around the clock, every day of the year.

Most residential water losses dry in three to five days, though it varies with the volume of water, the materials affected and the humidity outside. Hardwood, plaster and dense assemblies take longer than carpet and drywall. We set equipment to a calculated load and take moisture readings daily — the job is done when the readings say so, not when the calendar does.

We do both. Many restoration companies stop at mitigation and hand you a list of contractors. We carry the job through demolition, drywall, flooring, cabinetry, trim and paint, which means one point of contact, one scope and no gap between the company that tore it out and the company that puts it back.

We cover 29 cities across Dallas-Fort Worth, including Dallas, Fort Worth, Irving, Plano, Frisco, McKinney, Arlington, Garland, Denton, Grapevine, Southlake and the surrounding communities. If your address is in the Metroplex, call and we will confirm coverage immediately.

It depends on the source. Category 1 is clean water from a supply line. Category 2 (gray water) comes from appliances, washing machines or toilet overflow without solids, and carries contaminants. Category 3 (black water) includes sewage, rising floodwater and any water that has sat long enough to grow bacteria — it requires containment, PPE and disposal of porous materials. We identify the category on arrival because it determines everything about how the job is handled.

Not always. Hardwood that has cupped can often be dried in place with specialty floor drying mats and controlled dehumidification, then sanded and refinished after it stabilizes. Success depends on how long the water sat, what the subfloor is doing and whether the finish trapped moisture underneath. We will tell you honestly which way it is likely to go rather than defaulting to a tear-out.

Yes. Sewage is category 3 contamination and is handled with containment, full PPE, antimicrobial treatment and controlled disposal of affected porous materials. This is not a job for household cleaners or a wet vac — the health risk comes from bacteria and aerosolized contaminants, not just the visible mess.

Often yes, particularly if the loss is contained to one area. It depends on whether the affected area includes a kitchen or the only bathroom, whether there is mold or sewage involved, whether power to part of the home is off, and how much equipment noise you can live with. We will give you a straight answer at the assessment so you can make arrangements early rather than at 9pm.

Air movers and dehumidifiers have to run continuously to hold the drying conditions we set. Turning them off overnight extends the job, and in a bad case it lets microbial growth start. It is loud and it is genuinely inconvenient, but it is the difference between a five-day dry-out and a tear-out.

Yes, and the two usually arrive together — the fire department leaves a lot of water behind. We handle emergency board-up and roof tarping, soot and char removal, smoke odor neutralization, contents cleaning and the full rebuild.

Smoke odor is caused by microscopic residue that settles into porous surfaces and HVAC systems, so masking it never works. Real odor removal means physically cleaning affected surfaces, removing materials that cannot be cleaned, sealing what remains where appropriate, cleaning the duct system, and finishing with hydroxyl or ozone treatment depending on the situation.

Yes. Retail, office, restaurant, warehouse and multi-family properties, including after-hours and phased work so you can keep operating. Commercial losses carry a business-interruption clock as well as a damage clock, and we scope them accordingly.

Board-up secures a property after fire, storm, vehicle impact or break-in: covering broken windows and doors, tarping compromised roofing and closing structural openings. It matters for two reasons — it prevents further weather and intrusion damage, and most policies require you to take reasonable steps to protect the property from further loss.

Yes. Junk removal and debris haul-off is one of our core services and it is often part of a restoration job. Ruined furniture, soaked carpet and pad, demolition debris and contents that cannot be salvaged are documented for your claim first, then loaded and hauled away.

Yes. We handle pack-out with a written inventory, transport, secure storage and move-back once the property is ready. It is the practical answer when the affected area is too large to work around or when contents need cleaning off site.

The industry standard is IICRC certification — specifically WRT (Water Damage Restoration Technician), ASD (Applied Structural Drying) and AMRT (Applied Microbial Remediation Technician) — along with state licensing where required and current liability and workers' compensation coverage. Ask any company you are considering for proof of all of it, including ours, before work starts.

No. Drywall is removed when it is saturated, when it is holding moisture against insulation that cannot dry, when it is contaminated by category 2 or 3 water, or when there is growth behind it. Otherwise we dry it in place. A company that opens every wall by default is either not measuring or is scoping for the invoice.

We stop, contain the area so spores are not spread through the rest of the property, and tell you what we found before we proceed. Depending on the size of the affected area and your carrier's requirements, an independent hygienist may need to test and write a protocol. We will explain what applies to your situation rather than quietly expanding the job.

By measurement, not by feel. We establish dry standard readings from an unaffected area of the same material, then take daily readings from affected materials until they match. Those readings go in your documentation package. If a company cannot show you numbers, they do not know whether the structure is dry either.