Locally owned. Actually local.

Rapid Response Restoration is a Dallas-based emergency restoration company serving 29 cities across the Metroplex. We are not a franchise and we are not a call center — when you ring the number on this site, you reach the company that will be standing in your house.

Answered 24/7/365
Licensed & Insured
Insurance Claim Support
Rapid Local Dispatch
Locally Owned
Satisfaction Guaranteed

Who we are

Rapid Response Restoration is owned and run by AJ Alqraini, working out of a facility at 4828 Topline Drive in the Dallas Design District. We handle emergency restoration — water, fire, smoke, mold, storm and biohazard — along with the junk removal, storage and reconstruction work that a property needs afterward.

The reason those things sit under one roof is not marketing. It is because the seam between them is where restoration jobs usually go wrong.

The problem we built the company around

Here is what typically happens after a water loss. A mitigation company dries the property and leaves. You are handed a list of contractors. The contractor you hire did not see what was behind the wall, is working from a scope someone else wrote, and disagrees with parts of it. Your adjuster now has two companies describing the same job differently. Meanwhile you are living in a house with open walls, waiting on a bid.

We carry the whole job. Tear-out gets scoped with the rebuild in mind, one scope goes to your carrier, and there is one person to call when something is not right.

How we work

Restoration is a measurement trade wearing a construction trade's clothes. Whether a material can be saved is a question with a numerical answer, and we treat it that way — thermal imaging and moisture meters on arrival, a documented dry standard, readings logged every day, and equipment sized to a calculated load rather than to what happens to be on the truck.

That matters to you in two directions. It stops materials being demolished that could have been dried, and it stops walls being closed over structures that are not actually dry. It also produces the documentation package your insurance claim needs, which is the difference between a settlement based on evidence and one based on an argument.

What we will tell you honestly

We will tell you when something can be dried in place instead of replaced, even though replacement invoices for more. We will tell you when we find mold rather than quietly expanding the scope. We will tell you whether you can stay in the house before you have made other plans, not at 9pm on the first night. And if a job is outside what we do well, we will say so and point you to someone who does it better.

Service area

We cover 29 cities across Dallas, Tarrant, Collin and Denton counties — from Fort Worth to Celina and everywhere between. Being physically inside the Metroplex is not a detail in this trade. It is the difference between equipment running in your house tonight and equipment running tomorrow.

See every city we serve →

How we operate

Four things we do not compromise on

Answer the phone

Every call, every hour. An emergency company that sends you to voicemail is not an emergency company.

Measure, don't guess

Scope is set by moisture readings and thermal imaging, not by what looks bad. It is why we sometimes remove less than you expect.

Explain it plainly

You should understand what is happening in your property and why, without a technician talking past you.

Finish the job

Mitigation through rebuild, under one contract, so nothing lands in the gap between contractors.

Scope

What we take on, and what we don't

Being clear about the edges of what we do saves everyone time.

Work we do

  • Water, fire, smoke, mold, storm and flood damage — mitigation through to rebuild
  • Emergency board-up, tarping and structural shoring
  • Biohazard and trauma remediation
  • Contents pack-out, cleaning, storage and pack-back
  • Junk removal, storage and moving
  • Renovation and reconstruction, insurance or private
  • Residential, commercial, multi-family and HOA common areas

Work we refer out

  • Insurance claim negotiation — we are not public adjusters and we do not argue coverage
  • Asbestos and lead abatement, which requires separate licensing
  • Specialist conservation of fine art and musical instruments
  • Structural engineering assessments and stamped drawings
  • Anything we would not do well — we will tell you and point you somewhere better

Referring work out costs us revenue. It is still the right call, and it is the reason people call us back.

Who we work with

Homeowners make up most of what we do. Usually the call comes at a bad moment, from someone who has never had a loss before and does not know what happens next. A large part of the job is explaining that clearly.

Landlords and property managers need documentation and speed, because a unit out of service is revenue lost and a tenant without a working bathroom is a problem that escalates. We work from unit lists and provide per-unit photographic records.

Business owners are usually weighing the cost of the work against the cost of being closed. We phase around trading hours where we can and work overnight where that gets the doors open sooner.

HOAs and multi-family communities bring the added complexity of shared structure, where one failure crosses several units and several policies. We scope by unit so each carrier receives documentation for what their policy actually covers.

Realtors and estate representatives generally have a deadline — a listing date, a closing, a probate timeline — and need the property presentable by a specific day rather than eventually.

How to check out any restoration company

Including this one. After a storm especially, a lot of people knock on doors in DFW who will not be here next year.

  • Ask for a physical local address, and look it up
  • Ask for current proof of general liability insurance, and check the dates
  • Ask who is actually doing the work — employees, or subcontractors nobody has met
  • Ask for the scope in writing before anything begins
  • Walk away from anyone offering to waive or absorb your deductible — that is illegal in Texas and it makes you part of it
  • Read anything described as an assignment of benefits very carefully before signing; it can transfer control of your claim

Any company that is going to be around to honour a workmanship warranty can answer all of that in about a minute.

Emergency dispatch · open now

Water doesn't wait. Neither do we.

One call starts the clock. Tell us what happened and we will talk you through the next steps — day, night, weekend or holiday.

(708) 506-8917
Call (708) 506-8917
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